From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to ...

The support desk software generates and logs support tickets and tracks and manages them until they are resolved.

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...

LiveTime Service Manager, the company's front-line product, will help Absolute branch out in its business with a new social network-style cloud (or on-premises) IT help desk function.

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

These tools provide help desk ticketing, IT asset management and more.

Writing a proposal for help desk software When you're responding to a Request for Proposal (RFP), the first thing you must do is clearly identify what you're being asked to provide in your proposal.

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like ...

Numara Software's trusted solutions automate critical IT functions, such as help desk and asset management, software patch and deployment, and network monitoring.

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials.