Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

Our Top PicksBest senior-specific cell phone plansConsumer CellularBest cell phone plans with medical alert ...

Sharon Vincent says it's "disgusting" that Rogers Communications gave some customers a discount when they complained about ...

The Irish Mirror contacted several companies who were asked to clarify if customers who have been without electricity or ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

The HMRC is under fire after a report revealed that nearly 44,000 callers were cut off last year while waiting over an hour ...