CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...
Sharon Vincent says it's "disgusting" that Rogers Communications gave some customers a discount when they complained about ...
Chesham and Amersham MP Sarah Green has expressed concern after a report revealed that HM Revenue & Customs (HMRC) is 'deliberately ...
Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...
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Three UK has finally fixed its huge voice calling outage, which lasted for over 17 hours starting from around 1pm GMT on ...
The HMRC is under fire after a report revealed that nearly 44,000 callers were cut off last year while waiting over an hour ...
Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.
Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...
ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.
Discover a rewarding career with The Center • A Place of HOPE, a pioneer in behavioral health care, offering a remote ...