Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

Sharon Vincent says it's "disgusting" that Rogers Communications gave some customers a discount when they complained about ...

Chesham and Amersham MP Sarah Green has expressed concern after a report revealed that HM Revenue & Customs (HMRC) is 'deliberately ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Our Top PicksBest free planOoma TeloBest customer support for VoIP serviceVonageBest desktop-based VoIPGrasshopper Staying ...

THREE Mobile has assured customers that services have “returned to normal” – with reported outages dipping to just 200. Users ...

The HMRC is under fire after a report revealed that nearly 44,000 callers were cut off last year while waiting over an hour ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.

Cash App’s parent company is paying nine figures to settle a fight with federal regulators, in part thanks to an allegedly useless customer service phone number. On Thursday, the Consumer Financial ...

Complaints about Rogers Communications made up nearly one quarter of grips, with a 68-per-cent rise between August, 2023, and ...