I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...