Optimize technology and accelerate digital transformation with BMC’s solutions for automation, operations, service management, and enterprise-scale AI

BMC was founded on a deeply felt principle: help customers maximize their technology and drive better business outcomes. We do that by connecting and optimizing digital operations to create an AI-powered engine for continuous innovation.

BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services to employees in a scalable, managed, and automated way.

BMC Helix Digital Workplace Catalog versions enable a service catalog administrator or internal service supplier to create a new service catalog item, based on an existing item. The new version can be modified and saved with its own revision history and details. From the revision history, you can track changes in service details over time.

To enable data sources. As an HGM Admin user, log in to BMC Helix Innovation Studio. On the Workspace tab, click HelixGPT Manager.; On the Records tab, select the check box for the DataSource record definition and click Edit data, as shown in the following image:; On the Data editor (DataSource) page, select the checkbox of the Microsoft SharePoint Online data source, and click Edit as shown ...

Jan 14, 2025 · New integrators for ServiceNow, Jira, Splunk, and Elastic. Some of the most exciting capabilities of BMC Helix AIOps are the solution’s ability to interact with a wide variety of tools and data to generate insights and execute tasks in a proactive manner.

BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and ...

This documentation supports the 25.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced.Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.. To view an earlier version, select the version from the Product version menu.

Jan 28, 2025 · BMC Helix makes multi-tenant instances of our software—both on premises and in the cloud—available for our managed service provider (MSP) customers and partners who implement, manage, and maintain BMC Helix tenant instances for their clients.

For faster root cause diagnosis of the problem, AI/ML techniques are applied to correlate events into situations. The service-centric approach to monitoring and observability in BMC Helix AIOps provides a direct link from situations to their services and shows events, incidents, and changes associated to various nodes or CIs of those services. With …